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Notice of Changes to Your Benefits Due to COVID-19 Pandemic

Your health is always our priority. Your Blue Cross and Blue Shield of Illinois (BCBSIL) health plan gives you access to the care you need during the COVID-19 pandemic.

  • COVID-19 testing and treatment
  • Doctor’s visits using telehealth
  • Mental health support

Most changes will end with the end of the public health emergency. Some may end sooner, depending on your plan.

Our COVID-19 website has the most up-to-date information about these temporary changes to your benefits, and when these temporary benefits may be ending.

We invite you to visit this site often for details on what’s covered or call the customer service number listed on your BCBSIL member ID card.


Beginning Date

Projected End Date

COVID-19 testing covered at no cost-share to the member

Mar. 7, 2020

Ends with the end of the U.S. Health and Human Services (HHS) public health emergency.

COVID-19 testing-related visits covered at no cost-share to the member at in-network provider offices, urgent care clinics, emergency rooms or by telehealth

Mar. 18, 2020

Ends with the end of the HHS public health emergency.

In-network COVID-19 treatment at no cost-share at in-network providers

Apr. 1, 2020

Ends Dec. 31, 2020.

Telehealth visits at no cost-share at in-network providers

Mar. 16, 2020

Ends Dec. 31, 2020*.

Early fills (up to 90 days) of some covered medication at select drugstores or by mail order

Mar. 8, 2020

Ends with the end of the HHS public health emergency.

*Coverage for telehealth “virtual” visits remains the same under the current Illinois COVID-19 Telehealth Services Executive Order – including covering telehealth at no cost-sharing for fully insured members.

Some self-funded groups are also waiving cost-sharing for COVID-19 telehealth and treatment. Their dates for cost-sharing waivers may differ from the dates listed above. If you are in a group plan and are unsure what your plan covers, contact your company’s benefits administrator.

Remember to use your BCBSIL member ID card for your doctor’s visit and testing to help with the reimbursement process.