This page may have documents that can’t be read by screen reader software. For help with these documents, please call 1-800-975-6314.

Frequently Asked Questions

  1. What is a coronavirus?
    Coronaviruses have been around for decades and are perhaps best known for causing illnesses like the common cold, with symptoms like coughing, sneezing and other breathing issues. In late 2019, a new coronavirus was found.

  2. What are the symptoms of coronavirus 2019 (COVID-19)?
    • Cough
    • Shortness of breath
    • Fever

    Or at least two of these symptoms:
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste of smell

    Visit the Centers for Disease Control (CDC) Symptoms Self-Checker

  3. What should I do if I think I have COVID-19?
    • If you feel sick, get medical help
    • Before you go to a doctor's office or emergency room, call first and tell them about your symptoms.

  4. Where can I get tested for COVID-19?
    • Call your doctor. Your doctor will decide if you need to be tested and will tell you where to go.
    • Search to find a COVID-19 test center near you. 
    • To find an in-network doctor or testing site, log in to Blue Access for MembersSM.

  5. What will BCBSIL cover for COVID-19? 
    Coverage will vary based on your plan. We may make changes to coverage relating to COVID-19 at any time. Go to What’s Covered for the most up-to-date information.

  6. What can I do to stay healthy and keep others from getting COVID-19?
    According to the Centers for Disease Control (CDC), there is no vaccine at this time to prevent COVID-19. The best way to stop the virus is to not get exposed to it. But, keep in mind, CDC always suggests these everyday good habits to help stop the spread of breathing illnesses
    • Don't go near people who are sick.
    • Don't touch your eyes, nose, and mouth.
    • Stay home when you're sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect often-touched objects and surfaces using a regular household cleaning spray or wipe.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
    • Follow CDC's recommendations for using a face covering.
  7. Where can I go for more details about COVID-19?
    The Centers for Disease Control and Prevention (CDC) offers up-to-date information  about COVID-19.

  8. Can I pay for my premium with a credit card?
    Yes. At this time, you can make a one-time payment through Blue Access for MembersSM or over the phone.

  9. What if need help? 
    If you're not feeling well and need a doctor, we can help find a doctor near you. Please call the phone number on your member ID card.