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Your health is always our priority. Your Blue Cross and Blue Shield of Illinois (BCBSIL) health plan gives you benefits that allow you access to the care you need during the COVID-19 pandemic.
With a BCBSIL health plan, you have access to care for COVID-19 related health issues. Use the doctors, labs and facilities in your BCBSIL health plan’s provider network for:
With a BCBSIL health plan, you have access to any FDA-approved COVID-19 vaccines and boosters, often at no cost to you. Talk with your doctor if you have any questions about the vaccines. Find out where to go to get vaccinated.
While most plans cover COVID-19 vaccines at no cost, some self-funded groups do not cover preventive services, including COVID-19 vaccines. If you are unsure what your plan covers, contact your company’s benefits administrator or call BCBSIL Customer Service at the number listed on your member ID card.
If you think you may have the virus or have been exposed to someone who has it:
Some things to know about testing:
Not all testing sites are the same. To make sure the associated costs for getting diagnostic tests are covered by your BCBSIL plan:
If you think you’ve been exposed to COVID-19, you may want to get tested even if you don’t have symptoms.
To start, call your doctor’s office. Your doctor will help guide your care.
Your doctor’s office may provide testing services, or they can refer you to an in-network testing site.
If you test positive for COVID-19, follow up with your doctor’s office so they can plan next steps.
You should also call your doctor if you start having symptoms of COVID-19. Your doctor can determine what you have, even if it isn’t COVID-19, so that you get the care you need.
Telehealth is a convenient way to get medical care without leaving home. Your doctor may offer virtual visits by phone or video chat, or you can use another telehealth provider covered by your health plan.
Telehealth benefits may differ based on your plan. Call the Customer Service number listed on your BCBSIL member ID card if you have questions about your coverage.
Our Bilingual 24/7 Nurseline2 is also here to discuss any health concerns and can guide you if you think you’ve been exposed to COVID-19 or have symptoms. Nurses are available 24 hours a day, 7 days a week.
Blue Cross Community Health PlansSM and Blue Cross Community MMAISM members
Seek emergency medical care immediately if you have:
For those times when you can’t get in to see a doctor and it’s not an emergency, you can visit an in-network urgent care center. They offer primary care services like your doctor, and the wait time can be much shorter than an ER visit. They can let you know if you need to go to a hospital.
Coping with the stress and anxiety of COVID-19 can be overwhelming. Remember to take care of your mental health. Your health plan covers mental health services, including counseling.
Your BCBSIL health plan covers a lot of the costs of COVID-19 testing, the vaccine, boosters and treatment.
For most plans*:
If you are unsure what your plan covers, contact your company’s benefits administrator or call BCBSIL Customer Service at the number listed on your member ID card.
Remember to use your BCBSIL member ID card for your doctor’s visit and testing to help with the reimbursement process.
It’s important that you have your medicine on hand when you need it. Make sure you keep your refills current and reach out to your doctor before the last refill runs out. Your plan also may include the option to get up to a 3-month supply of certain drugs.
Many drug stores may offer delivery options. If part of your plan, you can also sign up online or call the number on your BCBSIL member ID card for mail-order delivery of 90-day supplies with the home delivery program3.
Talk with your doctor or pharmacist about your options. Remember, your care is always between you and your doctor.
1To download the BCBSIL app, text BCBSILAPP to 33633 or search for BCBSIL in the Apple App Store or Google Play. Message and data rates may apply.
2The 24/7 Bilingual Nurseline may not be available with all plans. Check your benefits booklet for details.
*Grandfathered plans may not cover the cost of vaccines, including the COVID-19 vaccine.
If you are unsure what your plan covers, call BCBSIL Customer Service at the number listed on your member ID card.
3Blue Cross and Blue Shield of Illinois (BCBSIL) contracts with Prime Therapeutics® to provide pharmacy benefit management and related other services. BCBSIL, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics. MyPrime.com is an online resource offered by Prime Therapeutics.