Healthy Living

Primary Nurse Team

Our Primary Nurses provide health coaching and support when you need it. They are here to help you make the most of your health care benefits and adopt a healthier lifestyle. To reach a Primary Nurse for condition or case management guidance call Customer Service at 1-866-491-4911.

• Condition Management — Our team of Condition Management specialists is made of up registered nurses and other health care professionals. They are ready to work with you and your doctor to provide education, coaching and monitoring if you are at risk for or already have a chronic condition such as asthma, diabetes or heart disease.
• Case Management — If you are in the hospital, or recently visited the emergency room, a case management specialist may call to help coordinate any special care you might need. They will work with you to help you understand your condition and treatment, make sure you get the care your doctor recommends and better understand your health care benefits, if needed.
• 24/7 Nurseline — If you have questions, our nurses have answers. This help line is staffed 24-hours a day with registered nurses so you can get answers to your health questions when you need them. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the emergency room or another facility or treat the problem yourself. Plus, you can learn about more than 1,000 health topics over the phone via an audio library system. Call the 24/7 Nurseline toll free at 1-800-299-0274.