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Where To Go for Care 

If you aren’t having an emergency, deciding where to go for medical care may save you time and money. If you have questions, call your health assistant at the number on the back of your member ID card.

Learn more about where to go for care.

Accolade Care 24/7/365

  • Virtual care can be used for many of the same medical reasons you would visit an in-person doctor
  • Care from board-certified primary care doctors and licensed therapists

Call 1-844-287-3859 or go to Accolade

Teladoc Health™

  • Primary360: Choose a primary care provider for routine checkups, ongoing wellness needs and referrals
  • General Medicine: Talk to a board-certified doctor or pediatrician 24/7 for non-emergency conditions
  • Dermatology: Talk to a dermatologist about your skin issue and review your recommended treatment plan
  • Meet a doctor by phone or video

Activate your benefit or call 1-800-835-2362

Doctor’s Office

  • Office hours vary
  • Generally the best place to go for non-emergency care
  • Doctor-to-patient relationship established and therefore able to treat, based on knowledge of medical history

Retail Health Clinic

  • Based on retail store hours
  • Usually lower out-of-pocket cost to you than urgent care
  • Often located in stores and pharmacies to provide convenient, low-cost treatment for minor medical problems

Urgent Care Center

  • Generally includes evenings, weekends and holidays
  • Often used when your doctor’s office is closed, and you don’t consider it an emergency
  • Many have online and/or telephone check-in

Hospital ER

  • Open 24 hours, seven days a week
  • If you receive emergency room (ER) care from an out-of-network provider, you may have to pay more.
  • Multiple bills for services such as doctors and facility

Freestanding ER

  • Open 24 hours, seven days a week
  • Could be transferred to a hospital-based ER depending on medical situation
  • Services do not include trauma care
  • Often freestanding ERs are out-of-network. If you receive care from an out-of-network provider, you may have to pay more.

Accolade, an independent company, provides virtual care services to State Farm. It does not provide Blue Cross and Blue Shield of Illinois (BCBSIL) products and services and is solely responsible for the products and services it provides.

Teladoc, an independent company, provides virtual care services to State Farm. It does not provide BCBSIL products and services and is solely responsible for the products and services it provides.