Contact Us
Medicare-eligible Retirees
For members with questions about membership, benefits, billing or claims, please find the phone number below:
Plan Help:
Medicare Plan Enrollment & Education Helpline
1-877-842-7564 TTY 711
Blue Cross Group Medicare Advantage Open Access (PPO)℠
1-877-397-7129 TTY 711
Blue Cross Group MedicareRx (PDP)℠
1-877-688-1795 TTY 711
BlueSecure℠
1-800-409-9462 TTY 711
Help is available during these times:
October 1 – March 31: Daily, 8:00 a.m. to 8:00 p.m. local time.
April 1 – September 30: Monday through Friday, 8:00 a.m. to 8:00 p.m. local time.
Alternate technologies (for example, voicemail) will be used on weekends and holidays.
Additional Assistance:
HCSC Employee Services
1-866-977-7378
Medicare Plan Billing Questions
1-888-541-7107
Social Security Administration
1-800-772-1213 (TTY 1-800-325-0778)
between 8:00 am – 7:00 pm., Monday through Friday
Prime Therapeutics-RX
1-800-423-1973 TTY 711
Prime Therapeutics LLC provides pharmacy benefit management services for Blue Cross and Blue Shield of Illinois. Blue Cross and Blue Shield of Illinois, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics LLC.