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Be Ready When Calling Producer Services: Essential Info to Have on Hand

Last updated: Jan. 2, 2026

When calling Producer Services for assistance, having your members information ready can save valuable time and ensure a smoother experience. Before you pick up the phone, make sure you have the following details:

  • Member/Applicant’s full name
  • Members ID number
  • Applicants eApp number
  • Last 4 digits of Social Security Number
  • Date of birth
  • Producers name
  • Producers call back number
  • Producers NPN

Why is this important? Faster service and accurate assistance. So, before your next Producer Services call, take a moment to gather this essential information. It will make the process smoother for everyone.