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In support of our members and employer groups during the ongoing national public health emergency (PHE) and in line with the new Administration’s information to expect the PHE to continue for the duration of 2021, we are expanding the telehealth services that we will cover through the end of 2021. This means we are not limiting coverage to the Centers for Medicare & Medicaid Services (CMS) and American Medical Association (AMA) permanent lists.
Instead, during 2021, providers are able to deliver expanded telehealth services beyond the CMS and AMA telehealth lists, including, but not limited to:
We have not changed our clinical viewpoint that the AMA and CMS provide an industry standard for determining the appropriateness of telehealth services and that many services can only be effectively delivered in person. But we realize that flexibility is important to help our members continue to access services in various ways during this unusual time.
ASO customers have the option to opt out of the expanded telehealth services. The groups that opt out will only have access to the telehealth services listed on the CMS and AMA permanent telehealth lists, plus intensive outpatient program (IPO) services. They will not have access to the expanded telehealth services.
Please note, the decision to opt out is not applicable to Illinois ASO customers or to New Mexico ASO customers due to state requirements.