Contact Us
| Contact Name | Phone/E-mail/URL |
|---|---|
American Imaging Management (AIM)To obtain or confirm a Radiology Quality Initiative (RQI) number for high-tach imaging studies. |
866-455-8415
|
Availity® Client ServicesVendor portal for electronic transactions, such as verifying member eligibility and benefits and/or checking claim status. |
www.availity.com |
Behavioral Health Unit |
PPO: 800-851-7498 FEP: 800-779-4602 Fax: 877-361-7656
|
BlueCard® Eligibility HotlineTelephone hotline to check eligibility and benefits for out-of-state Blue Cross and Blue Shield members. |
800-676-BLUE (2583) |
CAQH* Universal Provider Datasource (UPD)TelephoneTo submit, review or attest your credentialing/recredentialing data, or obtain application process assistance. |
Help Desk: 888-599-1771 or caqh.updhelp@acsgs.com |
Electronic Commerce (E-Commerce) CenterFor information and assistance with Electronic Data Interchange (EDI) transactions. |
800-746-4614 |
Federal Employee Program (FEP)To verify eligibility and benefits and/or check claim status for FEP members. |
800-972-8382 |
Fraud HotlineTo report concerns to the BCBSIL Special Investigations Department (SID) |
877-272-9741 |
NDAS Online (eCare®)Vendor portal for electronic transactions, such as verifying member eligibility and benefits and/or checking claim status. |
|
Provider Network ConsultantFor information on BCBSIL products and initiatives, how to use online tools, provider education opportunities and personalized office visits. |
|
Provider Network OperationsFor status of your professional contract application, or if you have questions/need to make changes to an existing contract |
312-653-6555 Email requests to: netops_provider_update@bcbsil.com Fax request to: 312-540-8609 |
Provider Telecommunications Center (PTC)Automated Interactive Voice Response (IVR) phone system for eligibility and benefits and claim status requests |
800-972-8088 |
RealMed®Vendor portal for electronic transactions, such as verifying member eligibility and benefits and/or checking claim status. |
877-REALMED (732-5633) |
*CAQH is the Council for Affordable Quality Healthcare, Inc., a not-for-profit collaborative alliance of the nation’s leading health plans and networks. The mission of the CAQH is to improve health care access and quality for patients and reduce administrative requirements for physicians and other health care providers and their office staffs.
Verification of eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered.
Availity is a registered trademark of Availity, L.L.C.
RealMed is a registered trademark of RealMed Corporation.
Availity, L.L.C. and RealMed Corporation are independent contractors and are solely responsible for their products and services.
