Virtual Visits

Getting sick after hours or on weekends is never easy. But with virtual visits, provided by MDLIVE^®, your members don’t have to leave the comfort of their own homes. It allows them to consultant a doctor for non-emergency situations anytime, anywhere. Examples include cold/flu, fever (age 3+) and pink eye, among others. The program includes:

• Convenient access through the MDLIVE mobile app, online video or telephone.
• Independently contracted, board-certified doctors available 24/7/365 or by appointment to help treat general health and pediatric care. 
• If necessary, e-prescription sent to the member's local pharmacy.

MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission. 

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.