Telemedicine and Virtual Visits

A group’s health care coverage may include virtual visits, either with their own doctors or with our Virtual Visits solution. Telemedicine and Telehealth medical services and procedures are covered under some Blue Cross and Blue Shield of Illinois (BCBSIL) health care plans as in-network doctor visits.

Virtual Visits

Our Virtual Visits solution, powered by MDLIVE, enables employees to have a live consultation with an independently contracted MDLIVE board-certified doctor by mobile app, online video or phone1 — 24 hours a day, seven days a week.

Instead of going to the office, members can talk with a doctor while at home, work or many other places. And, a Virtual Visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE’s doctors and therapists can treat many non-emergency medical and behavioral health conditions, like:

General Health



Sinus infections

Pediatric Care


Ear infections

Pink eye

Behavioral Health

Online counseling

Child behavior/learning issues

Stress management

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.2

Choosing a Doctor

Finding a Virtual Visits doctor is easy. Members can log into Blue Access for MembersSM to sign up and make an appointment on MDLIVE's website.

1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

2 Virtual visits, powered by MDLIVE, may not be available on all plans. Virtual visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product or a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers.

MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.