CMS Now Requires Producers to Record All Client and Prospect Telephone Calls

Applies to Medicare

September 28, 2022

What’s new: The Centers for Medicare & Medicaid Services (CMS) recently issued new Medicare Advantage and Part D regulations that require all calls between producers and beneficiaries related to marketing, lead generation and enrollment be recorded in their entirety.

To get the details about the CMS regulations and the actions you must take, log in to Blue Access for ProducersSM (BAPSM).

Last Updated: Dec. 06, 2023