Webinar: Get Help Recording Client Calls

11-09-2022

In response to the new Centers for Medicare & Medicaid Services (CMS) requirements on MAPD/PDP sales call recording, BCBSIL has partnered with Connecture to provide you with a tool that will ensure compliance with the new mandates. If you couldn’t attend last month’s sessions, join us for these repeat sessions to:

  • Access recording features via the Blue Access for Producers portal
  • Create beneficiary profiles
  • Complete a call recording
  • Submit an enrollment through the Connecture platform

Session 1:
Nov. 14

1 p.m. CT 
Click here to join.

Session 2:
Nov. 15

10:30 a.m. CT 
Click here to join.

*Subsequent guidance confirmed that this includes educational and casual conversations with beneficiaries, even if conducted by personal cell phone. CMS is aware of stakeholder concerns related to impact to small agents and brokers but is firm on these call recording requirements. Please note that in-person activities are not required to be recorded.