Group Markets Contacts for Producers

Producers who are already working with Blue Cross and Blue Shield of Illinois and have group business can find the most common contacts here.

Group Membership, Eligibility and Support

If you work with a General Agent, submit all questions and/or business to your General Agent.

Membership Message Center
Producers with a Broker role in a client's Blue Access for EmployersSM account can submit messages and attachments via the secure Membership Message Center after logging in to Blue Access for ProducersSM.

Membership and Eligibility Inquiries
You can call 1-800-548-1687 Monday through Friday, 8:00 a.m. to 6:00 p.m. CT or email us for questions about existing group accounts.

Small Group Enrollment Tech Support
Having trouble with quoting, enrollment or DocuSign? Send us an email for technical support.

Escalation
For escalated non-membership inquiries, contact the BCBSIL Small Group Account Management Team by phone at 1-855-649-9653 or email.

Request Supplies
Need more supplies? Send us an email.

eSales Request Center
To submit account-level changes/BPA or plan changes/BPS, log in to BAP, and submit changes via the eSales Request Center tool.

SBC Request Line
To request a Summary of Benefits and Coverage document, call 1-855-756-4448 or email us.

Ancillary Service Center
For ancillary product support, submit an online inquiry.

Prescription Inquiries
1-800-423-1973

Dental Customer Service
1-800-367-6401

Producer Service Center

Producer of Record Questions • Book of Business Inquiries • Contracting • Licensing • Appointments • Commissions

ONLINE: Log in to BAP and click on "Producer Services" for online request options.

EMAIL: Send us an email.

PHONE: Call 1-855-782-4272 Monday through Friday: 9 a.m. to 5 p.m. CT. We're closed daily from 12 p.m. to 1 p.m. CT.

GENERAL AGENT: If you're working with a General Agent, submit Producer Service Center questions to them.

Billing & Payment Contacts

Get details for Online Bill Pay, our simple and secure method for employers to make payments quickly and accurately. For additional help, contact the following.

Premium Payment Address
Blue Cross and Blue Shield of Illinois
P.O. Box 650615
Dallas, TX 75265-0615 

Billing Inquiries
1-800-414-7147

Late/Overnight Premium Payment Address
Blue Cross and Blue Shield of Illinois
ATTN: 650615
1501 North Plano Rd., Suite 100
Richardson, TX 75081

To avoid cancellation, provide overnight express tracking number to Financial Services at 1-800-414-7147.

Blue Access® Internet Help Desk

Blue Access for Producers • Blue Access for Employers

The Blue Access Internet Help Desk can assist with access, account resets and more. If you need technical support for BAP or BAE, call 1-888-706-0583, Monday through Friday, 7 a.m. to 10 p.m. CT, and Saturday, 7 a.m. to 3:30 p.m. CT. 

 

 

Last Updated: April 10, 2024