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We want you to live your healthiest life. We know it can be hard to find the time. That’s why your health benefits include tools that can help you get healthier on your own schedule.
Work on your wellbeing goals from a simple dashboard by logging in to Blue Access for MembersSM. Go ahead and take the first step toward a healthier you.
You have resources to help you with:
Your health plan includes support for you and your covered family members from a Blue Cross and Blue Shield of Illinois (BCBSIL) health advisor – a nurse or other professional. This extra help is available at no added cost to you. If you get a call from a health advisor, we’re calling to help you take care of your health. Please answer or call us back.
BCBSIL may call to help you:
When you need help deciding whether you should go to the emergency room or make an appointment with your doctor, 24/7 Nurseline is here to help.1 Call any time, day or night, with questions about fevers, burns and other health issues.
You may need to preauthorize certain covered health services to ensure you avoid unexpected costs. Preauthorization means that you need to get approval from your health insurance before you can have certain health services performed. This is important to know before you get these services, so we can help you avoid higher costs.
Usually, your network provider will take care of this before the service is performed. But it’s best to confirm for yourself.
You may call the number on the back of your member ID card before you get care.
Or you may check your benefit booklet for a full list of services that require preauthorization. You can find it by logging in to Blue Access for Members℠.
1 24/7 Nurseline is not available to HMO members. For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.