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Contact Us

The Blue Cross and Blue Shield FEP Customer Service representatives are ready to assist you with your health benefit needs. Our experienced staff of representatives is trained to handle your questions about:

  • Claims
  • PPO benefits — Standard Option, Basic Option, FEP Blue Focus
  • Vision benefits
  • Dental benefits
  • Pharmacy programs
  • Other Blue Cross and Blue Shield benefits

You can expect a professional and courteous response to your inquiries when you call Customer Service toll-free at 1-800-972-8382, Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central Time.

Other Important Phone Numbers

Important phone number for various programs
FEP Retail Pharmacy Program 1-800-624-5060
FEP Mail Order Program 1-800-262-7890
Case Management 1-800-462-3275
Precertification 1-800-227-6591
Mental Health/Substance Abuse 1-800-779-4602
FEP BlueVision® 1-888-550-2583
Overseas 1-800-699-4337
FEP BlueDental® 1-855-504-2583

If you are deaf, hard of hearing or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number on the back of your member ID card.

Visit FEPBlue Website

Visit the FEPBlue to learn about the benefit plans, pharmacy programs, enrollment, health and wellness information or log in to the secure portal.