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2nd.MD Virtual Second Opinion Service

Caterpillar employees and family members who are enrolled in a medical plan with Blue Cross and Blue Shield of Illinois have access to 2nd.MD, a virtual second‑opinion service offered at no extra cost. With 2nd.MD, you can speak with a board‑certified medical specialist about a diagnosis or treatment plan from the comfort of your home.

When to Use 2nd.MD

2nd.MD can help you when you are dealing with a new diagnosis, an injury or a chronic condition. You can request a consultation if you have questions such as:

  • Do I have the right diagnosis?
  • Is my current treatment plan appropriate?
  • Are there other treatment options?
  • Is this surgery or procedure necessary?

Conditions 2nd.MD Can Help With

2nd.MD specialists provide support for a wide range of medical conditions, including:

  • Back, knee, hip or shoulder surgery
  • Cancer
  • Carpal tunnel syndrome
  • Heart disease and stroke
  • Digestive issues
  • Immunological disorders (such as Type 1 diabetes or rheumatoid arthritis)
  • Mental health conditions
  • Many other complex or chronic conditions

When a 2nd.MD Consultation Is Required

If you or a covered family member is considering surgery for a bone, spine, joint or carpal tunnel condition, a virtual consultation with 2nd.MD is required.

BCBSIL may work with 2nd.MD to contact you if a recent medical claim indicates that a consultation is needed.

About 2nd.MD Specialists

2nd.MD specialists are leaders in their fields and practice at highly respected medical institutions. During your consultation, they will:

  • Provide an independent review of your diagnosis and treatment plan.
  • Offer clear, thorough answers to your questions.
  • Support and advocate for your care needs.
  • Share additional treatment options when appropriate.
  • Help you feel confident in your next steps.

How to Activate Your 2nd.MD Account

Activate your account now so it’s ready when you need it. You can set up an account or request a consultation using any of the options below:

  • Visit 2nd.MD
  • Call 1‑866‑269‑3534.
  • Download the 2nd.MD app from the App Store or Google Play.

2nd.MD is an independent company that contracts directly with your employer to provide second opinion support. 2nd.MD does not offer Blue Cross and Blue Shield products or services and is solely responsible for the products and services that it provides. Blue Cross and Blue Shield of Illinois makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.