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Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, MDLIVE board-certified doctor. Based on your location, this can happen by mobile app, online video or phone – 24 hours a day, 7 days a week. Instead of going to the doctor’s office, you can talk with a doctor while at home, work or many other places
MDLIVE’s doctors can treat many non-emergency medical conditions, like:
General Health
Pediatric Care
They can also write – and send – prescriptions (when appropriate) to a nearby pharmacy.
Having a Virtual Visit
Registering for a virtual visit is easy. You have many ways to register, including:
Note: You'll need your ID card if registering on MDLIVE's website or by phone.
Once your account is active, you can have a virtual visit by:
Online Video
Mobile App
Phone
MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.
Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.