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Tools and Resources

As a Blue Cross and Blue Shield of Illinois (BCBSIL) member, you have access to online tools and resources to help you manage your health care decisions. Whether you need to track your health care claims or keep tabs on a health condition, these tools can help.

Member Services

Customer Service – 1-855-639-2258

Mission Partner Resources

Blue Access for MembersSM

Blue Access for Members is the gateway to even more wellness resources available only to BCBSIL members. Register or log in today.

With Blue Access for Members℠ you can:

  • Check the status of a claim
  • Print a temporary member ID card
  • View benefit highlights
  • Choose paperless Explanation of Benefits (EOB) claim statements

Transition of Care

Transition of Care refers to individuals that are in a treatment program at the time their coverage transitions from one provider network to another. Examples of medical conditions that may meet the guidelines for Transition of Care include but are not limited to:

  • Maternity
  • Cardiac Rehab
  • Active Chemotherapy
  • Planned and Recent Transplants
  • Inpatient Hospitalizations (if you are hospitalized on the date your coverage transfers between claim administrators)

If you are in a long-term treatment program like one listed above: Make sure your current physician is in our PPO Network. If they are, continue to see them and you will receive the In-Network benefit levels for their services.

If your physician is not in our PPO Network: You can apply to continue the treatment program with that physician. Please complete the Transition of Care form below.

Download your Transition of Care Benefits and Release of Information