UNDERSTAND YOUR BENEFITS
See What’s Covered
Your health benefits are important to you and your family. Enjoy them to the fullest.
Get the Most Out of Your Plan
Your BCBSIL medical plan includes resources designed to help you understand your benefits, navigate your care and make the most of your coverage. Explore the information guides below to learn more.
Health Advisors
Your health plan includes support for you and your covered family members from nurses and other medical and behavioral health professionals called health advisors. This extra help is available at no added cost to you.
Blue Cross and Blue Shield of Illinois may call to help you:
- Get the care you need for serious illnesses or injuries
- If you have been in the hospital or have had a major surgery
You don’t have to wait for us to call you. If you need extra health support, just call the Customer Service phone number on your ID card and ask to speak with a health advisor.
Benefits Value Advisor
Your plan features Benefits Value Advisors (BVA) to help you manage all aspects of your health care. No matter where you are in life or what health concerns you or your covered dependents may have, a BVA will support you along the way. Connect with an advisor who listens, knows your situation, and can help you:
- Understand your benefits and options for care
- Connect with a clinician if you need help with a medical or behavioral health issue
- Shop to find doctors and services that can save you money
- Get cost estimates for services or procedures
- Schedule your doctor or procedure appointments, if you like
- With preauthorization for health services
- And more – just ask
It’s easy to connect. Talk to a BVA by calling the number on your ID card.
Clinical Review of Benefits
A clinical review of benefits is a review by medical staff to determine if the service you are requesting is appropriate for your medical needs.
Learn more about this review process.
Benefits
Your BCBSIL coverage includes a range of benefits to help keep you and your family healthy.
Gender Dysphoria Services and Treatment Learn more about new coverage available for gender dysphoria services, including gender reassignment surgery.