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Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor. Based on your location, this can happen 24 hours a day, seven days a week by online video, mobile app or phone.
Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.
MDLIVE's doctors can treat many non-emergency* medical conditions, like:
| General Health | Pediatric Care |
|---|---|
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They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.
Registering is easy. You can:
Note: You’ll need your ID card if registering on MDLIVE’s website or by phone.
Once your account is active, you can have a virtual visit by:
Online Video
Mobile App
Phone
Get care when — and where — you need it.
MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.
Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.