The team at the Blue Door Neighborhood Center wants to help answer your Medicaid questions. Stop in the center to meet with our team.
Below are some of the services available at the center.
The team at the Blue Door Neighborhood Center wants to help answer your Medicaid questions. Stop in the center to meet with our team.
Below are some of the services available at the center.
Whether you’re a Blue Cross and Blue Shield of Illinois (BCBSIL) member or not, visit the center to get help with your Medicaid eligibility questions. We can connect you with resources to help answer your questions and see which health plans may be available to you.*
*When you qualify for Medicaid coverage, you can select any health plan, not just BCBSIL. Illinois Client Enrollment Services will send you information about your health plan choices when it is time for you to make a health plan choice.
If you’re a BCBSIL Medicaid member, meet with one of our care coordinators who can help you manage your health care needs.
A care coordinator can help you complete a Health Risk Screening (HRS). That will allow BCBSIL to help you plan ways to make the best use of your benefits.
Your health care coordinator can:
If you have questions about your BCBSIL Medicaid coverage, we can help with that too. Whether you need help choosing a primary care provider (PCP) or want to understand your medical coverage, we can help. Visit the Blue Door Neighborhood Center and ask for a Medicaid specialist.
If you have Medicaid coverage through BCBSIL and you have a complaint about how we handle any of your services, visit the center to talk to us. We can help you file a grievance. A grievance is a complaint about anything except a service that has been denied, reduced or ended.
You may want to file a grievance if you feel that:
We take your complaints very seriously. We want to know how we can improve our services. If you’ve experienced any of the above, stop by the Blue Door Neighborhood Center to talk to us.
Address
11840 S. Marshfield Ave.
Chicago, IL 60643
Hours of Operation
Mon–Thurs: 9 a.m. – 7 p.m.
Fri: 9 a.m. – 5 p.m.
Sat: 10 a.m. – 2 p.m.
Sun: Closed
Phone
1-872-760-8090