Our Blue Care Connection^® portfolio of Integrated Total Health Management Programs spans a continuum of care and intensity of intervention to give members resources to help them better manage their health. Please note, Personal Health Manager is available to all groups and all other features are available to non-HMO groups only. Blue Care Connection^® includes:

Blue Care Advisor

• Utilization and Case Management - These programs, also known as Medical Services Advisory, are supported by health care professionals, including doctors and registered nurses who can help members understand their benefits and identify health care resources.
• Mental Health and Chemical Dependency - Behavioral health professionals help members find doctors for mental health and chemical dependency management and certify inpatient or partial hospitalization.
• Care Advisor - Registered nurses assist members with questions about chronic conditions and can help members navigate the health care system and provide information about specific conditions. Additionally, using automated outbound messaging; Care Advisors can leave voicemail messages to members identified with chronic conditions.
• Personal Health Manager (PHM) - A package of online tools to help members better manage their health. Members can complete a health risk assessment, set up a personal health record, receive targeted wellness information and set up reminders about medical appointments and prescription refills. Also, with Ask A Nurse, members can ask registered nurses health-related questions online, request fitness and exercise advice with Ask A Trainer, ask registered dietitians for nutrition advice with Ask A Dietitian and receive help on managing stress, workplace conflicts and other issues with Ask A Life Coach. Members will also automatically earn Blue Points^SM for utilizing many of the PHM online tools. Blue Points may be redeemed for valuable incentives, like fitness equipment and gift cards. Learn more about the PHM through an interactive demonstration
• 24/7 Nurseline - Members can get answers to their health-related questions 24 hours a day, 7 days a week. Plus, members have the option to learn about more than 1,200 health topics over the phone.
• Healthy Expectations^® - This program helps pregnant members and their babies get off to a healthy start by providing educational materials and support, including pregnancy risk assessment and monitoring. Members also have access to a 24-hour, toll-free BabyLine staffed by maternity nurses, from early pregnancy through six weeks after delivery.

Contact your Blue Cross representative or General Agent for more information about any of these programs.