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Member Support

As a Blue Cross and Blue Shield of Illinois (BCBSIL) member in any of the McDonald’s PPO Medical plans, you have a wealth of wellness programs, tools and information available to you.

Nurses Available Anytime

If an unexpected medical situation comes up, we can help. Call our 24/7 Nurseline at 1-800-299-0274, where registered nurses can give you medical advice and guidance after normal business hours.

Case Management

Case management is available if you have a complex or special needs medical situation such as a knee replacement or stroke, and may be faced with multiple conditions. Under this program registered nurse case managers are available to help you or a family member cope with the situation, understand your benefits and identify the right health care resources. If you think you may be eligible to participate or would like additional information regarding the program, call 1-800-734-8254.

Blue Care Advisors

A program designed to reach out to members at moderate risk to engage them in our condition management program. By providing health counseling, coaching and support, Blue Care Advisors — registered nurses — work with you to help you change behaviors and adopt a healthier lifestyle. If you think you may be eligible to participate or would like additional information regarding the program, call 1-800-734-8254.

Life Management Programs

Get a personal health coach who can help you lose weight, quit smoking and reduce your risk for heart disease, stroke and diabetes.
These programs produce outstanding health benefits to our members:

  • 63% of participants lost an average of 6% of their body weight
  • 29% of participants reported that they quit smoking

To take advantage of these programs call 1-866-412-8795.