Diversity at Blue Cross and Blue Shield Illinois refers to human differences and similarities among employees, customer and key constituents that affect the:

  • Overall success of the individual employee and the company
  • Work and business environments
  • Satisfaction of its customer
  • Perceptions of the community and general public of its products and services


Blue Cross and Blue Shield of Illinois has had a company-wide diversity initiative since the 1990's. The goal of diversity is to create and nurture a work environment that:

  • Encourages all employees to contribute their unique talents
  • Makes available the diversity of ideas and opinions needed to achieve our business objectives
  • Is open to the diverse skills, ideas and perspectives of all employees
  • Responds to the varied needs of our increasingly diverse customers
  • Maximizes individual, team and organizational performance


The mission of diversity is to foster a diverse work environment where all employees are valued, enabled to positively contribute to Blue Cross and Blue Shield of Illinois’ business objectives and are recognized and rewarded accordingly.

Through the commitment and leadership of senior management, we strive to weave diversity into the way we manage and interact as employees, and serve and interact with our customers, providers and the community by:

  • Creating a more open and inclusive culture
  • Aligning diversity initiatives with other business strategies
  • Enhancing diversity management skills among all employees


Blue Cross and Blue Shield of Illinois is pleased to be the recipient of Chicago United's first annual "Changing How Chicago Works" award. Chicago United is an organization whose purpose is to improve race relations and increase opportunities for people of color in the Chicago metropolitan area. This award was created to recognize Chicago area companies that have demonstrated measurable results in the areas of recruitment, retention, mentoring and promotion of racially diverse leaders at senior levels. An additional factor is the existence of creative, original and well-communicated programs supporting these results that can be duplicated in other organizations.