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Send us a question or request more information. Our team is here to help you get a 2020 health care plan for yourself or family.

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Tab Three Request Agent

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Online Agent Request Form

Please fill out the form below and a Blue Cross and Blue Shield of Illinois authorized agent will contact you within 1 to 2 business days. They will schedule an appointment at a time and location that is convenient for you. There is no cost or obligation for this service.

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Tab Four Call Us

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Need Assistance Shopping?

Sales Questions and Additional Plan Information:
1-866-514-8044
Calls may or may not be answered inside the United States.

Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 6 p.m. CT
Sunday: 10 a.m. – 2 p.m. CT

Customer Service:
1-800-538-8833
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Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
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Call the Customer Service number on the back of your member ID card.

New to Medicare or Need Help Shopping for a Plan?

Call us at 1-877-213-1821 TTY 711

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Health Care Costs

Health care costs are rising. But do you know what's behind the increases? Do you know where your health insurance premium dollar goes? For each dollar you spend on health insurance premiums, about 90% – or 90¢ – pays for your care. The other 10% – or 10¢ – is used by the insurer, mostly to process claims, provide customer service and offer health and wellness programs.

Below is a breakdown of your health insurance premium dollar.

Hospitals (39¢) – About 39¢ of your premium dollar goes to hospitals. This is true even if you never need to go to the hospital. Your premiums get combined with other members' premiums. Then insurers use this money to pay claims. If hospitals charge your insurer more, it takes more of your dollars to cover those charges.

Hospitals use this money to:

  • Pay workers
  • Update, expand and build new hospitals
  • Buy new equipment to test and treat patients
  • Cover the cost of caring for the uninsured
  • Make profits (2% for a small hospital to 20% or more for a large hospital system).1

Doctors (22¢) – Another chunk of your premium goes to pay doctors and other health care providers. Keep in mind, a specialist costs more than a family doctor. And, doctors in a larger city may cost more than those in smaller and rural areas.

Doctors use this money to:

  • Cover their cost for care of patients
  • Pay their staff
  • "Keep the lights on" at their office or clinic
  • Buy equipment to test and treat patients
  • Cover their medical malpractice insurance
  • Pay themselves

Drug Costs (21¢) – U.S. drug spending is on the rise by 7.3% yearly. Many new drugs are coming on the market. Some that treat serious illnesses have big price tags2. And, more people are insured now. They can get care and drugs that they may have gone without when they were uninsured. So more people are spending more on drugs.

What goes into the cost of drugs?

  • Research and development
  • Making the drugs
  • Getting them out to people

Other Health Care Services (8¢) – From finger splints to wheel chairs, these costs come out of your premium, too.

This piece of the dollar also covers:

  • Dental
  • Therapy
  • Hospice
  • Skilled nursing
  • Other indirect provider services

Other Expenses (10¢) – The final 10¢ of your premium dollar goes to the insurers' cost of providing coverage. Most of this covers the cost to process claims, provide customer service and offer programs to help you stay well. The remaining 2 or 3¢ is the insurers' profit margin.

Take Charge of Your Health

Many health care costs are related to personal behavior. Unhealthy habits can result in chronic health issues, which cost our economy an estimated $1 trillion each year. Many long-term illnesses can be prevented or managed when found early. Most health insurance plans cover a range of preventive services like screenings, immunizations, and other types of care. Be sure to take advantage of these benefits.


Help Prevent Health Care Fraud and Abuse

Health care fraud is a key driver of rising health care costs. About 3% of all health care spending — or $68 billion each year — is lost to health care fraud. Here are some things you can do to help prevent health care fraud and abuse.

  • Review your health care charges. Look over your Explanation of Benefits from your insurer and receipts from your doctor or pharmacist to make sure the right dates of service are recorded, and that you are billed for the right services or medications.
  • Protect your health information. Keep your insurance card and health care records in a safe place at all times.
  • Monitor your medications. Count your pills each time that you pick up a prescription.
  • Report suspected fraud and abuse as soon as possible. Blue Cross and Blue Shield of Illinois members can call our Provider Fraud Hotline at 800-543-0867 to report suspected health care fraud.

Learn more on Connect

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Sources

  • 1 Forbes. "Hospital Profits Soar as Obamacare Prescribes More Paying Patients." Mar. 1, 2015
  • 2 Business Insider. "Here are the 6 Reasons Prescription Drugs are so Expensive." Sept. 25, 2015.
  • Percentages based on National Health Expenditure Data, Centers for Medicare and Medicaid Services, Agency for Healthcare Quality and Research, IMS Institute, 2013.