For Members

If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.

You can also send us a secure message in Blue Access for MembersSM.

Media Contacts

If you are a member of media with questions, please contact:

Colleen Miller at 312-653-6904

Email Colleen

Assistance available for Members Impacted by Severe Weather

We know that recovering from a natural disaster is never easy. For our members living or traveling in these impacted areas, your BCBSIL Customer Service representatives are ready to help you:

  • Find a doctor or hospital (excludes Medicare Supplement Insurance Plan members)
  • Refill a prescription if you have Prime Therapeutics®*
  • Coordinate or transition your care
  • Get a member ID card

Important Phone Numbers

If you don't have your ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call your plan's Customer Service number. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you.
Employer-based Insurance 1-800-541-2768
Individual and Family Insurance (if you bought your insurance through BCBSIL, an agent or the Health Insurance Marketplace) 1-800-538-8833
Medicare Supplement Insurance Plan 1-800-624-1723
We are open 7:00 a.m. – 6:00 p.m., CT, Monday through Friday.
Blue Cross Community Health PlansSM 1-877-860-2837
(TTY/TDD 711)
Blue Cross Community MMAI (Medicare-Medicaid Plan)SM 1-877-723-7702
(TTY/TDD 711)
National BlueCard® Call the Customer Service number on your member ID card

Helpful Tips

  • For emergencies, call 911 or go to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSIL member ID card with you when you get care.

* Prime Therapeutics LLC (Prime) is a separate pharmacy benefit management company contracted by BCBSIL to provide pharmacy benefit management and other related services. BCBSIL, as well as several Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics.