Provider Training Requirements and Resources

It is a CMS and/or State of Illinois requirement for BCBSIL to make available provider training on specified topics related to MMAI, ICP, FHP and MLTSS. Completion of MMAI, ICP, FHP and MLTSS training is mandatory for all MMAI, ICP, FHP and MLTSS contracted providers, including:

  • Hospitals
  • Skilled Nursing Facility (SNF)
  • Long Term Services and Supports (LTSS)
  • Federally Qualified Health Center (FQHC)
  • Independent Physician Association (IPA)
  • Independent Physician
  • Community Mental Health Center (CMHC)
  • Ambulatory Surgery Center
  • Supportive Living Facility (SLF)
  • SNFist (Nursing Home-Physician Specialist)
  • Durable Medical Equipment (DME)
  • Coordinated Home Care (CHC)
  • Hospice
  • Free Standing Dialysis Center
  • Physician Therapy
  • Occupational Therapy
  • Speech Therapy
  • Laboratories
  • Radiology/Imaging Centers
  • Home Infusion Therapy
  • Urgent Care Center
  • Retail Health Clinic
  • Prothess/Orthotics/Pedorthist

Required Training Modules

Completion of MMAI, ICP, FHP and MLTSS training is a contractual requirement for the provider types listed above. The following training modules below have been prepared for you by BCBSIL (select a topic to complete each training module online):

Note: After exiting out of the module, a new window will appear and a training completion certificate will generate automatically. Once generated, the certificate can be saved or printed. A copy of the certificate will also be sent to the email address provided on the Guestbook registration form.


Model of Care/Medical Home (Person Centered Practice)

Combating Medicare Parts C and D Fraud, Waste, and Abuse

Abuse, Neglect, Exploitation/Critical Incidents

Cultural Competency

Americans with Disabilities Act (ADA)/Independent Living

Medicare Parts C and D General Compliance Training

ADA Site Compliance Survey

Additionally, to determine compliance with the Americans with Disabilities Act (ADA), CMS accessibility and language requirements, professional providers are required to complete the BCBSIL survey for their primary office location annually and facility providers are required to complete the survey for each location annually. 

Click here to take survey.

*Alternative option for compliance training completion: You may complete the online attestation of training completion which certifies that your practice has completed the annual MMAI, ICP, FHP and MLTSS compliance training from another government contracted Managed Care Organization (MCO).