Learn How to Submit Benefit Preauthorization Requests Through
the eviCore Web Portal

Posted May 21, 2020

eviCore healthcare (eviCore) is offering optional provider orientation sessions to review how to submit benefit preauthorization requests and check status of existing requests via the eviCore web portal.

New and experienced users are welcome to attend one of the sessions below. The training is free and lasts about one hour. Registration is required.

Training Dates and Times

June 2, 2020


Noon, CT*

June 4, 2020


2 p.m., CT*

June 8, 2020


9 a.m., CT*

June 10, 2020


11 a.m., CT*

*Note: Sessions list the start time as Eastern Standard Time in the WebEx Video Conferencing application.

How to Register

  1. Go to
  2. Click on the menu bar symbol located on the left-side of the webpage and select “Webex Training.” The “Live Sessions” page will display.
  3. Click the “Upcoming” tab and search by topic, course name or date. Look for BCBSIL before the course name.
  4. Click “Registration” next to the appropriate training session and enter all required information.

You’ll get a confirmation email with your registration ID, toll-free phone number, meeting number, conference password and a link to the web portion of the session. Please keep the registration email so you have the link to the WebEx conference and the call-in number.

Training Documents
If you can’t attend a session, you can get a copy of the presentation and other important documents in the Providers Resources section of the eviCore web portal.

If there are registration issues, email eviCore Portal Support or call 800-646-0418. (Wait until prompted to enter “2.”) If you have other questions, email eviCore Client Services.

The fact that a service has been preauthorized/pre-notified is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, call the number on the member’s ID card.

eviCore is an independent specialty medical benefits management company that provides utilization management services for BCBSIL. eviCore is wholly responsible for its own products and services. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as eviCore. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.