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Availity® Remittance Viewer Tool Upgrade

Posted October 18, 2019

The Availity Remittance Viewer tool has been upgraded to better assist you with viewing, searching and reconciling Electronic Remittance Advices (835 ERA). Remittance Viewer is available to providers who are enrolled to receive 835 ERA files from Blue Cross and Blue Shield of Illinois (BCBSIL). If you have not yet enrolled with BCBSIL, you can register online via the Availity Portal. Refer to the Availity ERA tip sheet  for enrollment instructions. 

Remittance Viewer upgraded features:

  • Improved data response – Remittance Viewer now displays the provider organization’s last 48 hours of remittances upon opening the tool. 
  • More search options – New search technology is available for providers to locate specific information with advanced filtering.  

Providers can search by check number, Electronic Funds Transfer (EFT) trace number or BCBSIL claim number. Additionally, when entering a check number, claim number or patient/member ID, this intuitive tool presents applicable options as the user enters characters. Also, the Claim search option now offers additional filter fields, allowing users to specify the exceptions and adjustment code(s), as needed.

How to access Remittance Viewer via Availity Portal:

  • Log into availity.com 
  • Select “Claims & Payment” from the navigation menu
  • Select “Remittance Viewer”

Contact your Availity Administrator if Remittance Viewer is not available in your Claims & Payments menu. As a reminder, you must be registered with Availity to use Remittance Viewer. If you are not yet registered, visit availity.com, select register and completed the online guided process – at no charge.

Additional Support

Learn how to use this improved Availity offering by attending a Remittance Viewer training webinar hosted monthly by BCBSIL. To register for an upcoming session, refer to the Webinars/Workshops page. Also, the updated Remittance Viewer tip sheet  is available for navigational assistance.

If you have additional questions or would like customized training, email the Provider Education Consultant team at PECS@bcbsil.com

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third-party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.