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eviCore Benefit Preauthorization Training for Advanced Imaging, Genomic Lab, Joint/Spine/Pain and Sleep Management Services

Posted October 14, 2019

eviCore healthcare (eviCore) is offering optional provider orientation sessions to review how to submit benefit preauthorization requests through eviCore. Sessions this month will cover benefit preauthorization requests for the following services:

  • Advanced Imaging
  • Genomic Lab
  • Musculoskeletal (MSK) Joint/Spine/Pain Services
  • Sleep Management and Related Equipment Services

These orientation sessions will review benefit preauthorization requirements and how to navigate the eviCore portal to submit benefit preauthorization requests online.

Each session will last about an hour, including a question and answer session. Registration is required. There is no cost for the training.

October/NovemberTraining Schedule

Course Topic

Date

Day of Week

Time*

Advanced Imaging

Oct. 30, 2019

Wednesday

1 - 2 p.m. CST*

Advanced Imaging

Nov. 5, 2019

Tuesday

11 a.m.  - noon CST*

Genomic Lab

Oct. 15, 2019

Tuesday

9 - 10 a.m. CST*

Genomic Lab

Nov. 6, 2019

Wednesday

1 - 2 p.m. CST*

Joint/Spine/Pain

Oct. 31, 2019

Thursday

9 - 10 a.m. CST*

Joint/Spine/Pain

Nov. 5, 2019

Tuesday

2 - 3 p.m. CST*

Joint/Spine/Pain

Nov. 13, 2019

Wednesday

11 a.m. - noon CST*

Sleep Management Services and Related Equipment

Oct. 24, 2019

Thursday

11 a.m. - noon CST*

Sleep Management Services and Related Equipment

Nov. 4, 2019

Monday

9 - 10 a.m. CST*

*Note: Sessions list the start time as Eastern Standard Time in the WebEx Video Conferencing application.

How to Register

  1. Go to evicore.webex.com.
  2. Click on the menu bar symbol located on the left-side of the webpage and select “Webex Training.”
  3. The “Live Sessions” page will display.
  4. Click the “Upcoming” tab and search by topic, course name or date. Look for BCBSIL before the course name.
  5. Click “Registration” next to the appropriate training session and enter all required information.

Confirmation Email
Following registration, you’ll receive a confirmation email containing the following information:

  • Toll-free phone number
  • Meeting number
  • Conference password
  • Link to the web portion of the training session

Please retain the confirmation email. Use the link and toll-free phone number to access your training session.

Training Documents
If you’re unable to attend a training session, go to the Provider Resources page on the eviCore portal to download a PDF copy of the presentation or related documents. Adobe Acrobat Reader is available for download here

Questions?
For registration issues, contact eviCore at portal.support@evicore.com or call 800-646-0418. (Wait until prompted to enter “2.”) If you have other questions, email eviCore at clientservices@evicore.com.

The fact that a service has been preauthorized/pre-notified is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, call the number on the member’s ID card.

eviCore is an independent specialty medical benefits management company that provides utilization management services for BCBSIL. eviCore is wholly responsible for its own products and services. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as eviCore. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.