Government Programs Providers: Reminder, We Want Your Feedback

Posted November 28, 2018

This article applies to professional providers who are contracted with us to provide care and services to our government programs – Medicare Advantage and Illinois Medicaid – members. This includes Blue Cross Medicare Advantage (PPO)SM, Blue Cross Medicare Advantage (HMO)SM, Blue Cross Community Health PlansSM and Blue Cross Community MMAI (Medicare-Medicaid Plan)SM members.

We appreciate the service you provide to our Medicare Advantage and Illinois Medicaid members and we hope to be here for you when you need our help. Your Government Programs Professional Provider Network Consultant (PNC) is available to provide training and discuss our policies and procedures, billing and contractual or operational issues.

Your thoughts, comments, questions and concerns are important to us so our Government Programs Provider Network team has developed an online survey to provide you with an opportunity to give us feedback as it relates to your interaction with your PNC.

For those providers with assigned PNCs, a link to the PNC survey will be emailed to you on a quarterly basis. This is a great opportunity to help us gauge the level of satisfaction you have with your PNC and add improvements to our meeting and agenda structure. We also want to know which areas you are most satisfied. The information you provide will be confidential.

If you have additional comments, suggestions or service issues that aren’t addressed in the survey, please add them in the additional comments section in the survey. If you do not wish to remain anonymous or would like a follow-up call, you can use this section to add your name and phone number.

The survey should take no more than five minutes. Please complete and submit your response to the online survey within two weeks of receipt via email.

We value your time and appreciate your feedback to help us improve our service to you.