Medicaid Reminder – Tips to Avoid High Call Volumes

Posted November 5, 2018

Remember that during peak call times, you can check eligibility and benefits through the MEDI application on the secure myHFS website and claim status via the Availity Provider Portal or your preferred vendor portal. If you do not have online access, call the number on the member's ID card to access the automated phone system.

Checking eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, please call the number on the member’s ID card.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding any products or services offered by third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly.