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eviCore Hold Times May Increase Due to Hurricane Florence

Posted September 13, 2018

Due to Hurricane Florence, you may experience longer-than-normal hold times when calling eviCore healthcare (eviCore) because one of their key call centers is located in South Carolina. Providers should use the eviCore web portal, which is available 24 hours a day, seven days a week.

eviCore, an independent company that provides specialty medical benefits management for Blue Cross and Blue Shield of Illinois has activated its business continuity plan ahead of the storm’s landfall.

To manage call volume, eviCore is:
Rerouting calls to multiple call centers
Adding capacity in their Colorado Springs, Colo., and St. Louis offices

To manage call volume, eviCore is:

  • Rerouting calls to multiple call centers
  • Adding capacity in their Colorado Springs, Colo., and St. Louis offices