New Process Will Support Completion of Existing Provider Demographic Updates Within 10 Days

Posted July 25, 2018

Blue Cross and Blue Shield of Illinois (BCBSIL) is in the process of streamlining how commercial provider demographic information change requests are received and updated in our system. Beginning Jan. 1, 2019, provider demographic changes will be visible in our online Provider Finder® within 10 business days after the change request is received by BCBSIL. While this may result in minor differences in how you communicate change requests to us, it will allow BCBSIL to comply with a new State of Illinois mandate for timely provider data updates that will take effect the first day of January 2019.

Effective immediately, in preparation for the new mandate, the following options are available to request updates to existing provider demographic information:

Starting in September 2018, BCBSIL will remind providers that, as of Jan. 1, 2019, demographic change requests will no longer be accepted by phone or fax and will be rejected if not received through the appropriate method as listed above.

It is critical to note that this process change only applies to existing providers’ demographic changes. Offices should continue using current processes to add new providers.