BCBSIL Announces New PPO Contracted Air Transportation Provider for Members

Posted June 30, 2017

Alacura Medical Transportation is now a Blue Cross and Blue Shield of Illinois (BCBSIL) PPO independently contracted air transportation provider. Alacura will provide scheduled, non-emergency medical transportation using fixed-wing (airplane) aircraft services from provider to provider (including connecting ground transportation) for Illinois PPO group members. HMO and government program members are excluded from the program. 

Non-contracted and/or non-medically necessary air ambulance transports may expose our members to significantly greater out-of-pocket costs and are often much costlier for employers. We believe Alacura will greatly benefit our members by assisting them with coordination and servicing appropriate air ambulance transportation when medically necessary, as defined under the member’s benefit plan. 

Facilities should continue to coordinate pre-arranged air ambulance transportation with the assigned BCBSIL nurse (refer to the pre-notify or pre-authorization medical phone number on the back of the member’s ID card). BCBSIL will then notify Alacura of the pre-authorized flight for coordination and servicing. Air ambulance coverage is based on current member benefits, as well as medical necessity as defined in the member’s benefit plan. Providers may contact Alacura at 844-4ALACURA (844-425-2287) to follow-up on flight coordination. 

Member eligibility and benefits should be verified prior to rendering service. Eligibility and benefit quotes include membership verification, coverage status and other important information, such as an applicable copayment, co-insurance and deductible amounts. Providers must ask to see the member’s ID card for current information and photo ID to help guard against medical identity theft. When services are not eligible for coverage, members should be notified that they may be billed directly. 

Our growing portfolio of product offerings is part of BCBSIL’s efforts to meet its goal of increasing access and affordability of health care products to our members and the community that we serve. Making it easier for you and your staff to conduct business with us is equally important. We appreciate your patience, cooperation and support as we work to adapt to this new air ambulance transportation option. 

This is only a summary of some plan benefits. For more complete details, including benefits, limitations and exclusions, please refer to the applicable certificate of coverage. 

Alacura is an independently contracted medical transportation provider that is solely responsible for the products and services they offer.