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BCBSIL Medicaid Complex Case Management and Disease Management Programs

Posted June 1, 2017

In an ongoing effort to help promote optimal health outcomes, Blue Cross and Blue Shield of Illinois (BCBSIL) continues to offer its Complex Case Management and Disease Management programs to our Blue Cross Community Options SM, or BCBSIL Medicaid members, which include Blue Cross Community MMAI (Medicare-Medicaid Plan)SM, Blue Cross Community Integrated Care Plan (ICP)SM, Blue Cross Community Family Health PlanSM (FHP) and Blue Cross Community Managed Long Term Supports and ServicesSM (MLTSS) members. 

Both programs are member focused with the primary objective of providing BCBSIL Medicaid members with support, education and access to services to help them accomplish their health goals. A dedicated team of medical and behavioral health staff helps to provide care coordination. The physical and behavioral health care coordinators collaborate closely, utilizing a unified strategy, in an effort to provide a holistic approach to help meet the individualized care coordination needs of our MMAI, ICP, FHP and MLTSS members. 

We appreciate the care and services you provide to help improve the health and well-being of our members. The BCBSIL Medicaid Complex Case Management and Disease Management Programs are intended to supplement the service and treatment that members receive from their health care providers. To make referrals or to learn more about the above-referenced programs, please contact Care Coordination at 855-334-4780, Monday through Friday between the hours of 7:30 a.m. and 6 p.m. 

The BCBSIL Medicaid Complex Case Management and Disease Management Programs are not a substitute for the independent medical judgment of health care providers. Health care providers are instructed to use their own best medical judgment based upon all available information and the condition of the patient in determining a course of treatment.