Print

Join Us for a Claim Research Tool Webinar

Posted May 29, 2015

As we published in previous communications, effective Monday, July 13, 2015, claim status will no longer be available via the Blue Cross and Blue Shield of Illinois (BCBSIL) Interactive Voice Response (IVR) phone system. One alternative that is available to providers is the AvailityTM Claim Research Tool. 

According to Availity, the Claim Research Tool offers fast, efficient and convenient online access to detailed claim status information, such as received date, processed date, adjudication outcomes and finalized dollar amounts. Claim status results are returned in a user friendly, printable format. 

BCBSIL is hosting complimentary webinars in June and July to provide detailed demonstrations of the Claim Research Tool. The presentation will show you how to use this online tool to: 

  • ·Search by member ID/group number or claim number
  • ·Check status of multiple claims in one view
  • ·View claims for a particular date or date range
  • ·View claims according to status, such as paid, pended or denied

The Claim Research Tool is available at no cost exclusively through the Availity Web Portal. Registration with Availity also gives you access to a variety of other online tools. You do not have to be registered with Availity to attend a Claim Research Tool webinar.

Sign Up Today for a Free Webinar

New and existing Claim Research Tool users are welcome to attend. To sign up now, select a webinar time and date from the list below. If you have questions or need assistance, email our Provider Education Consultants at pecs@bcbsil.com.

June Dates

June, 1, 2015 -- 10 to 11 a.m., CT 

June 4, 2015 -- 1 to 2 p.m., CT 

June 9, 2015 1 to 2 p.m., CT 

June 12, 2015 -- 10 to 11 a.m., CT 

June 15, 2015 -- 10 to 11 a.m., CT 

June 17, 2015 -- 1 to 2 p.m., CT 

June 23, 2015 -- 1 to 2 p.m., CT 

June 25, 2015 -- 10 to 11 a.m., CT 

June 30, 2015 -- 10 to 11 a.m., CT 

July Dates

July 2, 2015 -- 1 to 2 p.m., CT 

July 7, 2015 -- 1 to 2 p.m., CT 

July 16, 2015 -- 1 to 2 p.m., CT 

July 21, 2015 -- 1 to 2 p.m., CT 

July 30, 2015 -- 1 to 2 p.m., CT 

Availity is a trademark of Availity, L.L.C., a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding any products or services offered by independent third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly.