Notification of Annual Benefit Updates

Posted January 2, 2015

Blue Cross and Blue Shield of Illinois (BCBSIL) will be continuing to update member files with annual benefit changes for the next several weeks. In addition, updates are in progress due to open enrollment, which closes Feb. 15, 2015. As a result, information for BCBSIL members may be temporarily unavailable when you are conducting online eligibility and benefits requests, and you may be instructed to contact Provider Customer Service instead. With the large number of policy changes underway, hold times may be longer than normal. Deferring eligibility and benefits information requests to a later date is encouraged for patients who are not scheduled for appointments. We appreciate your patience while we update our files.

Checking eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility, any claims received during the interim period and the terms of the member’s certificate of coverage applicable on the date services were rendered.