Online Member Liability Estimator Out-of-area Transaction Issue

October 17, 2012 (Updated Oct. 23, 2012)

This Issue has been resolved as of Oct. 23, 2012

Blue Cross and Blue Shield of Illinois (BCBSIL) Member Liability Estimator (MLE) transactions are currently functioning intermittently for out-of-area (BlueCard®) patient requests. Requests for local BCBSIL members are functioning properly. BCBSIL MLE tools include the CareCost EstimatorSM (Availity®), RealEstimateSM (RealMed®) and eCare® (Passport/Nebo Systems). Your patience is appreciated as internal teams work to resolve this issue as quickly as possible.

Availity is a registered trademark of Availity, L.L.C. eCare is the registered trademark of Nebo Systems, a division of Passport Health Communications, Inc. RealMed is a registered trademark of RealMed Corporation, an Availity Company. Availity, L.L.C., Passport/Nebo Systems and RealMed Corporation are independent third party vendors and are solely responsible for their products and services.