Behavioral Health Contact Information

Behavioral Health Unit (Commercial)


PPO – 800-851-7498

Federal Employee Program® (FEP®) – 800-779-4602




Blue Cross and Blue Shield of Illinois (BCBSIL)
Behavioral Health Unit
PO Box 660240
Dallas, TX 75266-0240


Behavioral Health Unit (Government Programs)


Blue Cross Community Health PlansSM (BCCHP)SM

Blue Cross Community MMAI (Medicare-Medicaid Plan)SM


Behavioral Health Utilization Management requests only –

All other requests and documents – 312-233-4060


BCBSIL’s BCCHP and MMAI Behavioral Health Unit
PO Box 60103
Dallas, TX  75266

For More Information
Refer to the appropriate BCBSIL Provider Manual in the Standards and Requirements section.*

Contact your BCBSIL Provider Network Consultant.

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All behavioral health benefits are subject to the terms and conditions as listed in the member’s benefit plan.