CHICAGO — Blue Cross and Blue Shield of Illinois will host a hiring event at its new Pilsen office at 920 W. Cullerton on Aug. 10. The new center will employ up to 300 customer service advocates and information technology personnel. Company representatives will be on-site for the 51st annual Fiesta del Sol at the 1400 block of W. Cermak Road on July 27, 28, and 29 to begin the registration process for interested applicants.
BCBSIL encourages individuals who are bilingual (English and Spanish) and have some experience in customer service to apply. BCBSIL hopes to hire locally for these roles because Pilsen has a skilled work force that represents communities where the company is experiencing the greatest growth in membership.
“Our customer service advocate positions are professional roles with strong opportunities for career growth that often leads to long-term employment,” said Tonita Cheatham, Executive Director, Communications and Community Relations, BCBSIL. “The work is especially rewarding because service advocates collaborate with members to help them get the right care.”
To help staff the new roles, BCBSIL is working with Skills for Chicagoland’s Future (Skills), a local non-profit that connects qualified candidates to promising job roles in the communities where they live, particularly in Chicago’s south and southwest neighborhoods. Skills focuses on providing opportunities for people who are unemployed or underemployed and may often be overlooked for jobs.
“At Skills we believe that everyone should have equitable access to jobs, but too often where someone lives creates a barrier to employment,” said Susan Dunseth, vice president of Business Development at Skills for Chicagoland’s Future. “We’re thrilled to grow our partnership with BCBSIL to support their local hiring efforts as they expand their presence into Pilsen. Now residents of Pilsen and the surrounding neighborhoods have the opportunity to grow their careers at a company invested in their community.”
The Customer Service Advocate positions require six months of experience in customer service, and the starting wage is $18 an hour, plus a 401(k) plan and health insurance. Compensation for the approximately 30 Information Technology roles will depend on work experience, and also includes a 401(k) plan and health insurance. Select applicants may receive job offers at the hiring event on Aug. 10 at BCBSIL’s new location in Pilsen.
The new facility will meet rising demand for Spanish-language member inquiries and becomes BCBSIL’s 18th facility in Illinois, joining other Chicago offices downtown and in Morgan Park, as well as other Illinois facilities in Downers Grove, Naperville, Springfield, Jacksonville, Rockford, Quincy, Danville and Mattoon.
Interested applicants can inquire at the Blue Cross Blue Shield tent at Fiesta del Sol or register online.
About Blue Cross and Blue Shield of Illinois
Blue Cross and Blue Shield of Illinois is the largest health insurer in Illinois, serving 9 million members and operating in all 102 Illinois counties. BCBSIL is a division of Health Care Service Corporation, a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association.
About Skills for Chicagoland's Future
Skills for Chicagoland’s Future (Skills) is a nonprofit dedicated to reducing barriers to employment through partnering with leading companies ready to hire unemployed and underemployed job seekers. Skills’ jobs-first workforce approach starts with employers to identify hiring needs and then develop career pathways to connect qualified unemployed and underemployed candidates directly to hiring managers, impacting economic mobility in Chicago’s historically underinvested communities. For more information, visit Skills for Chicagoland's Future online.
Dave Van de Walle