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Video: Celebrating the Employees Who Support Our Members, Customers and Network Providers

In honor of Customer Service Week, we recognize the customer service employees who help members and others across Illinois, whether it’s answering phone calls or addressing customer pain points to create a more user-friendly experience. 

“I want to make sure you have the best possible interaction you can,” says Robert Holloway, senior business solutions owner. “I want people to know that we care. We’re not just there to answer the phone, but we really are truly trying to make the best possible experience for every single inbound call.”

In this video, you’ll hear from customer service representatives in diverse roles spanning the entire organization. 

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association