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Steve Hamman

“Essentially, if it impacts the members and providers, it’s a payer issue, too,” Hamman says. Hamman acknowledges insurers have seen a steep drop in claims costs in recent months because of canceled or postponed non-urgent care.

However, he adds, the “timing, duration and magnitude of COVID-19 are still very much uncertain” and “we are expecting some continued industry volatility.” 

In the meantime, he says, BCBSIL has taken action to support providers and employer customers experiencing financial hardship because of the pandemic.

He also highlights that the Plan created the $1.5 million COVID-19 Community Collaboration Fund to quickly send resources to organizations providing access to care, food and shelter.