Member Resources

As a Blue Cross Community MMAI (Medicare-Medicaid Plan)SM member, you will be involved in every decision about your health care. We are committed to ensuring that you get the health care you need.

Member Information and Materials

You can learn more about:

  • What to expect as a new member
  • Your right to protect your needs, and understand the information and care you receive
  • Your responsibility to give your providers the information they need to take care of you
  • How to file a complaint
  • How to report health care fraud

New Medical Technologies

Your health plan follows changes and advances in health care. We study new treatments, medicines, procedures and devices. We call this "new medical technologies." We review scientific reports and information from the government and experts on new technology. We then decide if it's in your best interest to cover the new technology. You may contact Member Services to ask for a review.

You can request a review of the following:

  • Behavioral health care services
  • Medical services
  • Drugs
  • Devices

These guidelines, along with your benefit certificate and related medical policies, are used to make decisions about your coverage. They are also used to make sure that you have access to safe and effective care.

If you have questions, please call Member Services toll-free at 1-877-723-7702 (TTY 711).


Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and other health care providers near you.

Contact Us

Customer Service representatives wearing headsets
  • 1-877-723-7702
    (TTY 711)
  • We are available seven (7) days a week. Our call center is open Monday-Friday 8:00 a.m. – 8:00 p.m. Central time. On weekends and Federal holidays, voice messaging is available. If you leave a voice message, a Member Services representative will return your call no later than the next business day. The call is free.
  • Need Assistance?