How to Contact the Illinois Home Care Ombudsman Program

The Illinois Home Care Ombudsman Program helps protect and promote the rights of people who live in nursing homes and other long-term care settings. It also helps solve problems between these setting and residents or their families.

CALL 1-800-252-8966
TTY/TDD 1-888-206-1327
WRITE Home Care Ombudsman Program
Illinois Department on Aging
One Natural Resources Way, Suite 100
Springfield, IL 62702-1271
WEBSITE Illinois Home Care Ombudsman Program Website External link to

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  • 1-877-723-7702
    (TTY 711)
  • We are available seven (7) days a week. Our call center is open Monday-Friday 8:00 a.m. – 8:00 p.m. Central time. On weekends and Federal holidays, voice messaging is available. If you leave a voice message, a Member Services representative will return your call no later than the next business day. The call is free.
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