Grievances, Appeals and Coverage Decisions

At Blue Cross and Blue Shield of Illinois (BCSBIL), we take great pride in ensuring that you receive the care you need. But if you have a complaint about how we handle any services provided to you, you can file a grievance or an appeal. You also have the right to ask for a coverage decision.


As an MMAI member, you can ask us for the total number of grievances and appeals filed with our plan. Call Member Services at 1-877-723-7702 (TTY 711) to get this information.


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Use our Provider Finder® to search for doctors and other health care providers near you.

Contact Us

Customer Service representatives wearing headsets
  • 1-877-723-7702
    (TTY 711)
  • We are available seven (7) days a week. Our call center is open Monday-Friday 8:00 a.m. – 8:00 p.m. Central time. On weekends and Federal holidays, voice messaging is available. If you leave a voice message, a Member Services representative will return your call no later than the next business day. The call is free.
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