As a Blue Cross Community Family Health PlanSM member, you will be involved in every decision about your health care. We are committed to ensuring that you and your family get the health care you need.
You can learn more about:
If you have questions, please call Customer Service toll-free at 1-877-860-2837.
Your health plan follows changes and advances in health care. We study new treatments, medicines, procedures and devices. We call this "new medical technologies." We review scientific reports and information from the government and experts on new technology. We then decide if it’s in your best interest to cover the new technology. You may contact Member Services to ask for a review.
You can request a review of the following:
These guidelines, along with your benefit certificate and related medical policies, are used to make decisions about your coverage. They are also used to make sure that you have access to safe and effective care.