Message From Our President

At Blue Cross and Blue Shield of Illinois your health, safety and well-being continues to be our top priority. We are closely monitoring activity around COVID-19, and assisting health care professionals, government agencies and public health organizations. We want to ensure our members and the greater community have access to the care and coverage they need.

Here are some things you should know:

COVID-19 is a new virus but has some of the same symptoms as a common cold or the flu. If you start to show symptoms — such as fever, cough or trouble breathing — call your doctor or urgent care center. They may be seeing patients by phone rather than in-person visits.

If you are struggling to breathe or have bluish lips or face, call 911 or go to the nearest emergency room.

We’re here to help.

1. Keep Your Member ID Card Handy
   Your member ID card includes information you’ll need when you need care, like your member ID number and group number. Keep it where your family or caregivers can find it easily. Important phone numbers are listed on the back. Your health plan covers medically necessary care, such as doctor’s visits, testing and hospital stays.
   
   If you can’t find your member ID card or need a copy for another family member, you can get a temporary card by logging in to your Blue Access for Members^SM (BAM^SM) account.
   
   
2. Find a Doctor
   Don’t wait to find out where to go if you get sick. If you don’t have a doctor, we can help you find one near you. Call us at the Customer Service number on your member ID card. You can also search for one using the Provider Finder^®  tool. Log in to your BAM account to get started.
   
   
3. Stay Informed
   We have created this site to keep you informed about how we are meeting your needs through the COVID-19 pandemic.
   
   To stay up to date on what is happening around the country and its impact on your health, visit the Centers for Disease Control's website dedicated to COVID-19 information. The Illinois Department of Public Health has information about how the coronavirus is affecting Illinois.

We understand that this can be a stressful time. I want you to know we are holding true to our purpose — to do everything in our power to stand with our members in sickness and in health.

Thank you for being a Blue Cross and Blue Shield of Illinois member.

Please take care of yourselves and others,

Stephen Harris
President, Blue Cross and Blue Shield of Illinois