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Blue Cross and Blue Shield of Illinois Named '#1 in Customer Satisfaction' With Commercial Health Plans in Illinois/Indiana by J.D. Power

Highest-ranked insurance company in region for 4 of 5 factors scored, including 'coverage and benefits' and 'provider choice' 

CHICAGO — Blue Cross and Blue Shield of Illinois (BCBSIL) has been named by J.D. Power as “#1 in Member Satisfaction with Commercial Health Plans in Illinois/Indiana.” The ranking is based on customer satisfaction, and the study was conducted by J.D. Power using its proprietary methodology.

“As the leading health care insurer in our state, our nearly 9 million members rely on Blue Cross and Blue Shield of Illinois for the coverage, choice, and broad access to health care providers they value and expect,” said Stephen Harris, president of BCBSIL. “The J.D. Power award reflects the commitment our employees bring every day to our members and customers, and we’re all delighted by this recognition.”

The J.D. Power 2022 U.S. Commercial Member Health Plan StudySM measures satisfaction among members of 147 health plans in 22 regions throughout the United States. BCBSIL is part of the Illinois/Indiana region in this study, which examined six factors (in alphabetical order): billing and payment; cost; coverage and benefits; customer service; information and communication; and provider choice.

In four of the six study factors, BCBSIL was the highest ranked in the region:

  • Billing and payment;
  • Coverage and benefits;
  • Information and communication; and
  • Provider choice.

Brian Snell, Divisional Senior Vice President, Group Markets for BCBSIL, commented: “Executives at companies throughout the state tell us they must offer their employees competitive benefits packages that deliver value in terms of quality, outcomes, service, coverage, affordability and choice of providers. We pride ourselves on our ability to satisfy all these needs, and we’re thrilled to have earned this recognition from J.D. Power.”  

The J.D. Power study also measures several other key aspects of the experience and member engagement. The study is based on responses from 36,366 commercial health plan members and was fielded from January through April 2022.

More information about the study and its methodology can be found here

About Blue Cross and Blue Shield of Illinois
Blue Cross and Blue Shield of Illinois (BCBSIL) is dedicated to innovation and exploring, nurturing and activating future possibilities to make the health care system work better for our members and our communities. BCBSIL is a division of Health Care Service Corporation, a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association. 

About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Media Contact

Dave Van de Walle
(312) 653-9673

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association